Exchange and return policies
Your satisfaction is our main motivation. Therefore, if the items you have purchased are no longer suitable for you, you can return them and get a full refund.
All returned products must be in new condition.
The time allowed for requesting exchange or return authorization is 10 days from the date of receipt of your order. The product must be in its original packaging.
To exchange or return a product, you must complete an exchange or return authorization request in the appropriate section of the site. You will then receive an RGA authorization number and a return address. Products must be returned within 14 days of receipt of this RGA authorization number. Must be included with the return: a copy of the RGA and a copy of the original invoice.
Returns must be sent prepaid with the service of your choice. Shipping costs are non-refundable. Returns must be sent in their original packaging with all pieces.
Maison Maxinn will pay the return costs if:
- the wrong product was sent;
- the product was defective;
- the product was damaged during transport;
- the product was mislabelled.
In these specific cases, Maison Maxinn will email you the procedure to follow.
The refund may take up to 30 days after receipt of the product.
The return conditions listed above must be met in order to receive a refund. If these conditions are not met, the products will be returned to you.